Blog | Coyle Hospitality

Getting a handle on what drives women to buy

Jim Coyle, October 19, 2009, Blog, 0

This article provides an overview of two books recently released about women consumers. “Women Want More” by Michael J....

Fast Fact: Women and Sweets

Jim Coyle, October 16, 2009, Blog, 0

51% of women favor sweets while only 36% for men. Read about it here: http://blog.consumerexpert.org/2009/08/parsing-comfort-food-menu.html

QSR Loyalty Programs Can’t Afford to Stay Insignificant

Jim Coyle, October 16, 2009, Blog, 0

As the economy slowly makes its way out of the recession, quick-service restaurants will see changes in consumer spending...

Is the iPhone hurting AT&T’s brand?

Jim Coyle, October 13, 2009, Blog, 0

Last week, Guest IQ looked at loyalty and social networks. As I looked closer at these subjects, I found...

Maytag Crosses Popular Blogger, Gets Spun Dry

Jim Coyle, October 13, 2009, Blog, Service Recovery, 0

Last week, Jessica pointed out the United song and the effects on social media. The songwriter made a song...

ACT Trendline Blog: I’m telling on you, II

Jim Coyle, October 10, 2009, Blog, Quality Review, Service Recovery, 0

Most of you have probably seen the video in this link but I think it is a good example...

Best Experiences

Jim Coyle, October 6, 2009, Blog, Quality Review, 0

Exciting news! Coyle has just completed our third major research piece about ‘Best Experiences’—this time with hotels. As many...

Surveys: Staff, service indicators of satisfaction

Jim Coyle, October 6, 2009, Blog, Quality Review, 0

This HotelWorldNetwork article summarizes three customer satisfaction studies this year: The J.D. Power and Associates 2009 North America Hotel...

Cutting Staff Turnover for a Better Guest Experience

Jim Coyle, October 1, 2009, Blog, 1

Understood in business is the axiom that happy staff translates to happy customers. A derivative of this axiom is...

Customer Feedback is a Two-Way Speech

Jim Coyle, September 28, 2009, Blog, Quality Review, 0

This article by Gary Schwartz reminds us that guest feedback is a dialogue and that a healthy dialogue with...

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