Coyle is a growing company, and we're looking for great people to grow with us. Coyle offers a...
Author Archive for: Jim Coyle
Concept and Menu Research for Popular NYC Restaurant
Jim Coyle, , Case Studies, Marketing Research Case Studies, Restaurant & Bar Case Studies, 0Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social...
Key Satisfaction Drivers for Cruise Line Passengers
Jim Coyle, , Case Studies, Cruise Case Studies, 0Cruise lines get a LOT of feedback. On a seven-day cruise, a typical guest would interact with over 40...
In your next staff meeting, take a lesson from Big Data. Hint: Personalized service matters.
Jim Coyle, , Blog, Hotels & Resorts, Marketing Research, Restaurants & Bars, 3When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
Making a Hotel Company’s Rebranding and Standards Development Process Easy
Jim Coyle, , Hotel & Resort Case Studies, 0A growing lifestyle hotel company had reached critical mass and undertook several initiatives to first create a brand, and...
Do You Have Your Own Internal Brand Inspectors?
Jim Coyle, , Brand Compliance Case Studies, Hotel & Resort Case Studies, 0A mid-sized full service hotel chain was using its own internal management to conduct the hotel brand quality...
Improving On-Premise Beverage Sales Through Incentive Mystery Shopping
Jim Coyle, , Marketing Research Case Studies, 0A leading beverage company needed a boost in sales for one of its products. They were doing well in...
We all get that relationship between the chef and waitstaff is at times, well, tenuous. Relationships with owners and...