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Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business...
Concept and Menu Research for Popular NYC Restaurant
Jim Coyle, , Case Studies, Marketing Research Case Studies, Restaurant & Bar Case Studies, 0Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social...
Key Satisfaction Drivers for Cruise Line Passengers
Jim Coyle, , Case Studies, Cruise Case Studies, 0Cruise lines get a LOT of feedback. On a seven-day cruise, a typical guest would interact with over 40...
I just saw this NBC News article come across my news feed this morning and it struck a...
In your next staff meeting, take a lesson from Big Data. Hint: Personalized service matters.
Jim Coyle, , Blog, Hotels & Resorts, Marketing Research, Restaurants & Bars, 3When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
Do you feel pressure to tip even after getting poor service? I do.
Jeff Gurtman, , Blog, Restaurants & Bars, 1I just saw this NBC News article come across my news feed this morning and it struck a...
Making a Hotel Company’s Rebranding and Standards Development Process Easy
Jim Coyle, , Hotel & Resort Case Studies, 0A growing lifestyle hotel company had reached critical mass and undertook several initiatives to first create a brand, and...





















