Cruise lines get a LOT of feedback. On a seven-day cruise, a typical guest would interact with over 40...
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I just saw this NBC News article come across my news feed this morning and it struck a...
In combat, no opponent is the same, and Wing Chun teaches you how to adapt using guiding principles instead...
When people call our restaurants and book rooms at our hotels, they would be less likely to cancel if...
I just saw this NBC News article come across my news feed this morning and it struck a...
A growing lifestyle hotel company had reached critical mass and undertook several initiatives to first create a brand, and...
A mid-sized full service hotel chain was using its own internal management to conduct the hotel brand quality...
A leading beverage company needed a boost in sales for one of its products. They were doing well in...
We all get that relationship between the chef and waitstaff is at times, well, tenuous. Relationships with owners and...
A very busy restaurant bar’s beverage costs was 27%, a full 5% points above what was budgeted. The owners...
