In 1914, a Polar explorer named Sir Ernest Shackleton set sail for Antarctica, aiming to become the first to...
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In this economy are people seeking experiences over products? If so that would be good news for the hospitality...
Fortune 500 Companies Using Social Media to Reach Customers
Jim Coyle, , Blog, Customer Loyalty, Marketing, 0Utilizing online media sites to promote brand awareness seems obvious by now. As Monica Ginsburg shows in this Crain’s article,...
New Year’s Resolutions for Employee Retention
Jim Coyle, , The Staff, Leadership, Service Best Practices, 0There’s nothing like a New Year to focus the mind on achievements and goals you want to accomplish in...
This great leadership article found on leadertoleader.com, begins with a tale about the CEO of Chico’s, a women’s clothing...
The Serendipity Engine – Web 2 Expo Speech
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0In previous GuestIQ-The Guest articles, we covered some horror stories with technology and social media. We pointed out the...
