I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat...
Archive for category: Blog
We consistently see how lack of follow-up causes an incomplete service recovery, resulting in overall dissatisfaction. Surprisingly, many times...
Inspiration for pre-meal meetings. Great chalkboard fodder. A fantastic dash of spicy sauce for an meeting or conference call....
‘Surgical procedure’ and ‘luxurious vacation’ are two concepts that don’t seem to go hand-in-hand, but since the recent rise...
Hotels can do more to ensure they get direct bookings…and keep them.
Terminology, jargon and nicknames are the vital organs that keep groups who share unique experiences going. Listen in on...
You made your reservation for the special day, now get the skinny on the top 5 things to keep...
Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer...
Using 2013 data from over 6,000 unique evaluations at 755 restaurants in 90 countries, Coyle analyzed 3,606 standards across...
‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. ...
