Archive for category: Case Studies

Jim Coyle, June 7, 2013, Restaurant & Bar Case Studies, 0

A very busy restaurant bar’s beverage costs was 27%, a full 5% points above what was budgeted. The owners...

Jim Coyle, May 29, 2013, Brand Compliance Case Studies, 0

An international hotel company put a brand-wide initiative in place upgrading some of the breakfast features and hard goods...

Jim Coyle, May 29, 2013, Marketing Research Case Studies, 0

A cruise line was doing pretty well with a prized demographic, affluent empty-nest cruisers, but their own market research...

Jim Coyle, May 29, 2013, Sales & Marketing Case Studies, 0

A luxury apartment company’s sales team had a closing rate that was going down, while the number of leads...

Jim Coyle, May 29, 2013, Spa & Wellness Case Studies, 0

luxury spa company wanted to make sure they were prepared for the unannounced inspections they got each year...

Jim Coyle, May 29, 2013, Cruise Case Studies, 0

A major international cruise line was experiencing a new but steady increase in Brazilian travelers for several of its...

Jim Coyle, May 29, 2013, Restaurant & Bar Case Studies, 0

A multi-national restaurant company has spent millions of dollars annually being best in class in learning and development. ...

Jim Coyle, May 29, 2013, Hotel & Resort Case Studies, 0

A growing hotel company needed service standards that reflected where they were going, not where they came from. Outdated...

We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.

Jaideep Abraham Director of Project Management, Baha Mar Nassau
As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!

Mindi Basha Vice President, Hospitality, MedMen
Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.

Jesse Rathner Cleveland Indians