June 28, 2021 – In a recent survey conducted by Coyle Hospitality Group of 660 travelers who have booked...
Author Archive for: Jeff Gurtman
If you’ve been following the news lately, restaurants throughout the world are experiencing a hiring shortage. In the USA,...
Hospital and healthcare facilities are designed to provide expert-level care to their patients, but in recent years the healthcare...
Retail Zipline just released the findings of a secret shopper retail study performed by Coyle Hospitality Group. Read about...
We consistently recommend clients analyze quality assurance and mystery shopping data alongside other data streams. For example, how does...
Since March 2020, restaurateurs have revamped their menus, hours, floor plans, just about everything to stay alive. For most...
There is no doubt that we’re tired of being holed up in our houses, tired of being cautious, tired...
With all the major hotel brands touting enhanced cleanliness programs, Coyle's survey reinforced that COVID-related safety protocols (e.g. cleanliness...
I’ve said it many times on sales pitches, “Coyle would love to be your QA provider for years to...
Is it time to restart your quality assurance program? We get it—times are tough. You’ve likely put non-essential services...
