The saying “the customer is always right” has been around for more than 100 years, originally coined by Harry...
Author Archive for: Jeff Gurtman
Because customer satisfaction can be one of the most – if not the most – important factors in the...
Established and growing companies are often committed to some form of sales training in an effort to help their...
Gone are the days when restaurants only focused on food, ambiance and customer service. Today, restaurants are not only...
Customer service is an integral part of any business. No company – regardless of its product or service –...
While new technologies and the latest fad may get most of the headlines, customer care has also evolved in...
Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter...
Business travelers are unlike leisure travelers who vacation with their families and primarily use hotel rooms as a place...
Organizations sometimes wonder why their sales teams fall short of monthly revenue targets. Although teams consistently meet many of...
When choosing the ideal place to lay your head while traveling, whether for business or pleasure, options have dramatically...
