Customer service is an integral part of any business. No company – regardless of its product or service –...
Author Archive for: Jeff Gurtman
While new technologies and the latest fad may get most of the headlines, customer care has also evolved in...
Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter...
Business travelers are unlike leisure travelers who vacation with their families and primarily use hotel rooms as a place...
Organizations sometimes wonder why their sales teams fall short of monthly revenue targets. Although teams consistently meet many of...
When choosing the ideal place to lay your head while traveling, whether for business or pleasure, options have dramatically...
It should come as no surprise that more consumers have turned to online shopping over the last 10 to...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Client: A leading global hospitality company with a portfolio of more than a dozen premier brands and more than...
