Re-posted from http://www.theartofexperiencing.com: Last week my face glimmered with an ear-to-ear grin. In retrospect, I used my time well. I...
Author Archive for: Jim Coyle
We’ll be there to meet and greet friends, current clients and future clients! Contact Emily at ejohnson@coylehospitality.com to schedule...
In this new world of always connected, there are two kinds of restaurants. We’re not talking about price points....
Today’s hotels are working to reduce their carbon footprint in a number of different ways. Kimpton began by recycling...
I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat...
Inspiration for pre-meal meetings. Great chalkboard fodder. A fantastic dash of spicy sauce for an meeting or conference call....
Hotels can do more to ensure they get direct bookings…and keep them.
Terminology, jargon and nicknames are the vital organs that keep groups who share unique experiences going. Listen in on...
This month we are spotlighting one of the best and most experienced evaluators! She has performed every type of...
Using 2013 data from over 6,000 unique evaluations at 755 restaurants in 90 countries, Coyle analyzed 3,606 standards across...
