As I approached Wilmington, Vermont this holiday weekend, I thought of Applebee’s. I wasn’t hungry, and there isn’t an...
Archive for category: Blog
The Serendipity Engine – Web 2 Expo Speech
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0In previous GuestIQ-The Guest articles, we covered some horror stories with technology and social media. We pointed out the...
Once in a while, something happens to you that seems isolated, and along comes an event that makes you...
Market Metrix mentions that customer satisfaction was up slightly for hotels in the third quarter of 2009. The article...
It’s hard to argue against the need for good customer service, especially in these times when it seems vital...
Guest satisfaction soars as hotels cut back
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0This Hotel News Now article describes how hotel cutbacks have actually improved guest satisfaction in some cases. It mentions...
